Amanda B. Albert, Reference and Instruction Intern, Syracuse University/Circulation Clerk, Fayetteville Free Library
Compassion and Positivity as Service Desk Best Practices
Lisa Doyle, Circulation Services Supervisor, Noreen Reale Falcone Library, Le Moyne College
Assisted Browsing using LibGuides and QR Codes
Kathryn Frederick, Systems Librarian, Lucy Scribner Library, Skidmore College
Responsive Web Design
Sarah Hebert, Head of Reference Services, NHTI, Concord’s Community College
Little Free Library Movement: An Opportunity for Staff and Faculty Outreach
Thomas Keays, Electronic Systems and Resources Librarian, Noreen Reale Falcone Library, Le Moyne College
Redesigning User Experience on the Le Moyne Library Website: User Experience on a Shoestring
Kelley Lasher, Electronic and Continuing Resources Librarian, Syracuse University Library
Staying On Track: Using Orange Tracker to Improve Users’ Experience with Electronic Resources
Jean McLaughlin, Honors College/Reference Assessment Librarian, University Library, University at Albany
The Evolving Language of User Experience
Dr. Ray L. Morrison, Coordinator of Access Services, Penfield Library, SUNY Oswego
Providing outstanding customer service at Penfield Library